What you shouldn't say to your grieving friend

When I was 17, my best friend lost her grandmother. I didn’t know what to say, so I didn’t say a word—not because I didn’t care, but because I froze, felt paralyzed. My fear of saying something wrong was so strong that it distanced me from my friend. Finally, my mother came to my rescue, and I learned what to say, giving words to my helplessness and comfort to my friend...

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